Free Shipping on UK orders over £50
Free Shipping on UK orders over £50
Deliveries are made within the UK between 9.00am and 6.00pm. While we try to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Monday to Friday deliveries will be affected during national holidays. If you are not in and therefore not able to accept and sign for your delivery a card will be left for you to rearrange your delivery. You can let us know of any special delivery instructions (leave next door or in a safe place) when placing your order with us. If ordering online please use the notes box at checkout on the website or contact us 0152465470. We cannot be responsible for any mishaps if goods received are not signed for.
Orders placed online will generate an e-mail or text confirmation and you will receive an email confirming the dispatch of your coffee order. You will also be informed how to track your parcel.
We cannot accept returns on coffee and tea due to its perishable nature. We do however really want you to be happy with your purchase. If you have any issues with your coffee or tea, or if there are errors in your order, please contact us on 01524 65470 within one week of receiving your order and we will be happy to help you find something we hope you will like.
For other items such as brewing equipment, we will gladly accept returns or exchanges on defective or unused items.
If you make a choice that turns out to be wrong for you when it arrives, please return the item within 28 days, for an exchange, credit voucher or refund. All we ask is that it is returned as new, in all its original packaging, and in a re-saleable condition, accompanied by the receipt or proof of purchase.
J. Atkinson & Co. 12 China Street Lancaster Lancs. LA1 1EX.
Email your invoice number, your name, reason for return, and the item and quantity you wish to return using the contact form on our website. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
If we make a mistake and send something that you have not ordered (other than agreed alternatives for coffee or tea) we will arrange delivery of the new item and collection of the incorrect item at no cost to you.
All content and intellectual property rights alluding to imagery, graphics, film clips and editorial content are and remain the property of Atkinsons.
Please contact enquiries@thecoffeehopper.com or phone 01524 65470 if you require information, as you may not sell, distribute, reproduce or modify any products or imagery from the Atkinsons brand unless authorised in writing by us.
Dispatch of orders may be held if payment is overdue.
Prices could be subject to change.
We reserve the right to refuse service, terminate accounts and/or cancel orders if we believe that customer conduct is harmful to the interests of Atkinsons.
We also periodically send out an email newsletter. If you would like to receive our newsletter, please “opt-in” to our mailing list by completing the form located below.
By continuing to use our services you confirm that you are over 16 years of age and that you accept our policies, terms and conditions.
Atkinson & Co. (Atkinsons Coffee) is committed to providing excellent customer service. However, we recognise there may be occasions where customers feel Atkinsons falls short of expected standards. This policy sets out how customers can make a complaint and how that complaint will be managed.
This policy applies to complaints that relate to any aspect of the customer experience, so long as they are submitted within the deadline for complaints (see section 4).
At Atkinsons Coffee:
Customer complaints must be submitted within 6 weeks. Complaints submitted after this deadline will not be considered under this complaints process.
Customers can submit complaints:
If a customer is not happy with the outcome of an investigation into their complaint, they can ask for their complaint to be reconsidered. If so, a senior manager will review the complaint and use the same process as set out in section 1. This is the final stage of the company complaints process.
All content and intellectual property rights alluding to imagery, graphics, film clips and editorial content are and remain the property of Atkinsons. Please contact enquiries@thecoffeehopper.com or phone 01524 65470 if you require information, as you may not sell, distribute, reproduce or modify any products or imagery from the Atkinsons brand unless authorised in writing by us.
