We cannot accept returns on coffee and tea due to its perishable nature. We do however really want you to be happy with your purchase. If you have any issues with your coffee or tea, or if there are errors in your order, please contact us on 01524 65470 within one week of receiving your order and we will be happy to help you find something we hope you will like.

For other items such as brewing equipment, we will gladly accept returns or exchanges on defective or unused items. 

If you make a choice that turns out to be wrong for you when it arrives, please return the item within 28 days, for an exchange, credit voucher or refund. All we ask is that it is returned as new, in all its original packaging, and in a re-saleable condition, accompanied by the receipt or proof of purchase.

Email your invoice number, your name, reason for return, and the item and quantity you wish to return using the contact form on our website. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping. 

If we make a mistake and send something that you have not ordered (other than agreed alternatives for coffee or tea) we will arrange delivery of the new item and collection of the incorrect item at no cost to you.
 Returns should be sent to:

J. Atkinson & Co. 12 China Street 
Lancaster 
Lancs.
 LA1 1EX.